Our team at our 100% Neurodiverse Fulfillment Center works hard to carefully pack your order and send it on its way as quickly as possible. We ship Monday-Thursday. All orders are shipped out with UPS Ground from PA. We will email you with your tracking number as soon as your label is printed.

We pack your order in custom size boxes that keep your order tightly snugged to ensure that the pretzels will not break during transit.

Because our foods are perishable, we do not accept returns. We are 100% committed to customer satisfaction and offer refunds and/or replacements on a case by case basis.

Refund/Replacement requirements include:

• Description of product
• Lot number
• Where you purchased
• Any photos of product and packaging you may have

Please contact us at itsanograiner@savorbysuzie.com for more info!

Not a problem! Please contact us as soon as you realize at itsanograiner@savorbysuzie.com or via our contact page and we will be able to make any amendments to your order.

Unfortunately, we do not ship Internationally at the moment. We hope to be able to soon and we are working on it! Please sign up for our newsletter to be informed on updates in shipping and when we launch outside of the US.

Unfortunately, we do not ship to Canada at the moment. We hope to be able to soon and we are working on it! Please sign up for our newsletter to be informed on updates in shipping and when we launch outside of the US.

Cassava is a root vegetable related to the sweet potato and Cassava Flour comes from Ground Cassava root.

Cassava Flour is grain free, gluten free, dairy free, nut free, vegan and paleo. It's fine and powdery with an earthy flavor and can be used as a one to one replacement with regular flour.

Cassava Flour is also drought resistant, meaning it needs very little water, making it a sustainable ingredient!

Yes, our Palm Oil is RSPO Sustainable Palm Oil. We pride ourselves on taking sustainability seriously.

All of our ingredients are carefully chosen with our Mama Bear Hats on. We prioritize the best quality ingredients for our allergen friendly community and never compromise for anything less.

Yes, all of our No Grainer pretzels are Certified Gluten Free.

Yes, all of our No Grainer pretzels are Grain Free.

While our products are currently not Certified Organic, we prioritize getting the highest quality ingredients at all times. All of our Grain-Free pretzels are Certified NON-GMO.

Our Sea Salt, Roasted Garlic & Herb, Lil' Bit Spicy, and Dark Chocolate pretzels are Certified NON-GMO. Our Milk Chocolate pretzels are not Certified NON-GMO.

No, all of our No Grainer pretzels are Tree Nut Free and baked in a Nut Free Facility *(Excluding our Milk Chocolate and Dark Chocolate No Grainers)*

No, all of our No Grainer pretzels are Peanut Free and baked in a Nut Free Facility. *(Excluding our Milk Chocolate and Dark Chocolate No Grainers)*

Yes, all of our No Grainer pretzels are Vegan. *(Excluding our Milk Chocolate No Grainers)*

Yes, all of our No Grainer pretzels are Dairy Free. *(Excluding our Milk Chocolate No Grainers)*

Yes, all of our No Grainer pretzels are Sesame Free.

Yes, all of our No Grainer pretzels are Soy Free. *(Excluding our Milk Chocolate No Grainers)*

Yes, all of our No Grainer pretzels are Certified Kosher.

Yes, all of our No Grainer pretzels are Paleo. *(Excluding our Milk Chocolate No Grainers)*

All of our No Grainer pretzels contain 0g Sugar. *(Excluding our Milk Chocolate and Dark Chocolate No Grainers)*

Yes, all of our No Grainer pretzels are MSG Free.

We recommend storing your pretzels in a tightly closed container in a cool and dry place.

The shelf life of your pretzels will be printed on the bag in the top right corner. Our shelf life is usually 9 Months +.